We aim to provide the highest quality care in a safe and secure environment for all children and adults accessing The Hamlet. Please feel free to read our policies.



Scroll down to find the following policies:
Safeguarding Policies
General Policies
Adults' Services Policies
Children's Services Policies
Complaints Procedure
Staff Policies

Safeguarding Policies:

Safeguarding Vulnerable Adults

Safeguarding Children and Young People



General Policies

Behaviour Management Policy

Blood Borne Infections

Confidentiality Policy

Conflict of Interest Policy

Data Protection (this is our information Governance Policy)

Disclosure and Barring Checking Policy


Environmental Policy

Equality and Diversity Policy

Financial Management

Fire Safety

Fundraising, Donations and Ethics

Health and Safety

Infection Control

Intimate Care

Lone Working Policy


Mental Capacity Act

Mobile Phone and Portable Electronic Device

Moving and Handling of People

Pandemic Policy

Personal and Sexual Relationships

Professional Boundaries (Boundaries in the Workplace) Policy

Professional and Personal Development Policy

Recruitment of Ex-Offenders

Social Media Statement

Touch Policy

Violence at Work

Volunteer Policy



Adult Services Policies

Admissions (Ella Road and Out of Hours)

Missing Persons

Safeguarding Adults


Children's Services Policies

Admissions and Charging for Short Breaks

Admissions to, Attendance of and Absence from Pre-School

Caring for Children Who are Sick

Early Years Observation, Assessment and Planning

Key Person and Settling In

Missing Child and Young Person

Pre-school Fees and Charging

Safeguarding Children and Young People

Supporting Children with Special Education Educational Needs and Disability (SEND)

Staff to Child Ratio

Supervision of Children on Outings

Transition Early Explorers



Complaints Procedure

Adult Service Easy Read Complaints Procedure

Adult Service Widget Easy Read Complaints Procedure

Chidren's Service Easy Read Complaints Procedure


Staff Policies

If you are an employee of The Hamlet Charity, please log in to the staff area where you will find these policies under the Staff Handbooks and Staff Policies page:

Disciplinary Policy and Procedure
Capability Policy and Procedure
Managing Sickness and Absence
Grievance Policy and Procedure
Equality and Diversity Policy
Bullying and Harassment Policy
Maternity Leave Policy
Adoption Leave Policy
Paternity Leave Policy
Parental Leave Policy
Shared Parental Leave Policy
Dependant Leave Policy
Flexible Working Policy
Health and Safety Policy
Alcohol and Drug Misuse Policy
Compassionate Leave Policy
Data Protection Policy
Road Safety Policy and Drivers Guidelines
Whistle-blowing Policy
Code of Conduct
Relationships at Work Policy
Internet and Email Usage Policy and Guidelines
Lone-working Policy
Managing Stress at Work Policy
Recruitment and Selection Policy and Procedures
Anti-bribery Policy
Time Off for Jury Service Policy