ROSIE STORY – STAY AND PLAY & PRESCHOOL

For one of our preschool families, finding the right support for Rosie has been truly life-changing.

The family first heard about The Hamlet through a health visitor, who suggested additional support when concerns arose around Rosie's social and emotional development. Although there was already a family connection—Rosie's uncle had attended the nursery years before—it was the welcoming atmosphere of the stay-and-play sessions that truly made the difference.

"Seeing how comfortable the staff made Rosie, and how happy and supported she was, made it an easy decision to enrol her," her parent shared.

A Place to Belong

Like many parents, the thought of Rosie starting somewhere new brought a mix of hope and anxiety. Rosie had never spent time away from family before, and communicating her needs had often been a challenge.

"We were worried Rosie's cues wouldn't be picked up on," they explain. "But the communication and support from The Hamlet team reassured us from the very beginning."

That reassurance quickly turned into relief.

After attending various groups where Rosie often felt overwhelmed, The Hamlet stood out immediately.

"It was incredible to see how settled Rosie was. For the first time, we could stay, enjoy the session and leave without stress."

One moment in particular confirmed they had found the right place.

"We left that first session without feeling embarrassed or rushed. Rosie could just be herself—loud, messy, energetic—and she was completely accepted."

What really stood out during those first sessions was the care shown by the team.

"The fact that Jade made such a point of learning about Rosie and what she needed and enjoyed from the start was incredible."

The family's excitement to return was immediate.

"We left the first Stay and Play session and Rosie already wanted to come back. We also left with so much more understanding, along with suggestions from Jade that helped us better understand Rosie's needs. That first session was a real turning point."

Support That Makes a Difference

The family say the support from The Hamlet extends far beyond preschool itself.

"I feel like I couldn't list all the ways The Hamlet has helped us—not only through Rosie's support, but by helping us understand her needs."

The team has provided practical strategies, guidance and encouragement throughout Rosie's journey.

"They celebrate every tiny improvement with us—it really does make all the difference."

Real, Lasting Impact

Since joining The Hamlet, the family have seen significant changes in Rosie's confidence and communication.

"Rosie now says hello to people, starts games with her peers and communicates so much better—whether that's through signs or flashcards. Rosie also regulates emotions much better now, and we have so many resources we can use."

The family say they now feel far more confident thanks to the support and guidance they've received.

A Community of Care

What stands out most is the genuine connection between the staff and every child.

"Every member of staff knows Rosie—what she loves and what she needs. There is not a single staff member that Rosie does not love. They all care so much for the children and truly are Rosie's biggest cheerleaders."

From the small daily moments to celebrating important milestones, the team goes above and beyond to make every child feel valued.

"From Matty on Reception having a piece of paper ready for Rosie to sign herself in each morning, to celebrating milestones with us, the team always makes Rosie feel special."

Rosie has built wonderful relationships with both staff and other children.

"Rosie's bond with Jade is so special—even having matching dinosaur dress days. It's the little things the team does to make the children feel so incredibly cared for and loved."

"Supportive, Loving, Dedicated"

When asked to describe The Hamlet, the family doesn't hesitate:

"Supportive, loving, dedicated."

Their message to other parents is simple:

"The team is incredible. They show up for the children in ways that go far beyond expectations. We only wish we had found them sooner."

They also hope more people understand the impact The Hamlet has on the children and families it supports.

"The team never stops trying to support the children—whether that's creating sensory experiences or working alongside other professionals. Their dedication is truly remarkable."